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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

The answers to all your questions about Comwize are here.

Order Management

  • Can I list my business partner's orders by product?

    You can list based on business partners and products by using the filter in the order list.

  • Can I make changes to the order stage definitions?

    You can define order stages as you wish, according to your operational processes.

  • Can I get a branch-based order report?

    You can get order reports for your branches from the Branch Statistics menu.

Payment Methods and E-Collection

  • Which banks do you have Virtual POS Integration with?

    Virtual POS integration is carried out with all banks providing infrastructure.

  • Can You Integrate with Payment Institutions?

    Integration is carried out if the payment institution provides this opportunity.

  • Can we determine the maturity difference rates ourselves?

    You can have it come automatically through the integration, or you can define it yourself if you wish.

Campaign and Price Management

  • Is it mandatory to define a discount for each dealer?

    No. Dealers who do not have a discount definition can shop at the valid price.

  • Can the campaign and discount be applied at the same time?

    Campaigns and discounts can be applied at any time.

  • Can I add bulk products to price lists?

    Yes. You can add products in bulk according to the Excel format in the price list.

E-Export

  • Why should I use Comwize for e-Export service?

    Our new generation infrastructure allows you to create a flawless e-export website with SEO compatible themes and fast performance. With localization support , you can offer your products in different languages and currencies, and sell abroad with foreign marketplace integrations .

  • Can visitors view my site in their own language?

    Yes, you can manage which language and currency your site visitors will view your site in.

  • How can I benefit from the e-export service?

    With Comwize, you can manage your e-export process professionally and quickly and benefit from the advantages of international sales.

Retail Sale

  • Can I sell through the website with Comwize?

    With our e-commerce solution, you can easily sell from your website. Our user-friendly interface provides services to businesses that want to do e-commerce. With our flexible design options, you can quickly prepare your site and start selling.

  • What integrations are made in retail sales management?

    In order to improve the shopping experience, integrations are made with mobile payment systems and various enterprise software in retail sales management. These integrations increase efficiency by optimizing business processes with advanced web services and architecture.

  • What are the advantages of retail sales management for my business?

    Providing advantages with its fast and reliable infrastructure at every stage from sales to campaign management, from payment integrations to multi-channel sales processes, retail sales management solutions offer a holistic approach to retail applications.

Marketplace

  • Can I match marketplace categories?

    In order to sell on marketplaces, you need to match your product categories in the system with the categories in the marketplaces. You can easily make these matches via Comwize .

  • What is marketplace integration?

    E-Commerce/Marketplace integration brings together various E-Commerce and Marketplace systems on a single platform, allowing you to manage multiple orders and invoice tracking from a single screen. In this way, instead of tracking different systems separately, you can easily control all your transactions from a single place.

  • How does marketplace integration work?

    Marketplace integration collects and manages transactions across different e-commerce and marketplace platforms in a single system. With Comwize integration, orders, payments, and other transactions made across the various marketplaces and e-commerce platforms you use are automatically transferred to a central system. This system constantly monitors newly created, paid, or approved orders and automatically updates this information, making your transactions more efficient.

Advanced Product Management

  • Is there a limit when adding products?

    You can enter products without any quantity limit.

  • Can I export my products via XML?

    Yes. You can export your products as XML according to the structure you created.

  • Is there a limit when adding product images?

    No. You can add as many images to your products as you wish.
    Additionally, you can specify the images you want to be featured on your website with the parameter structure you will create.

Suppliers / Purchasing

  • Can I categorize my suppliers?

    You can define as many supplier types as you want, without any quantity limitation.

  • Can I get a report on the products I purchased?

    With Purchase Management, you can access a list of your purchased products. You can access the unit price and quantity of the products and customize the report according to daily, weekly, monthly and annual periods.

  • I buy certain products from different suppliers. Do you have a solution to make this easier?

    You can match your products with suppliers by activating the "Use supplier-product matching" feature when selecting suppliers.

After Sales Services

  • Why are after-sales services important?

    Service management software allows you to manage service processes efficiently. Full control over service processes and feedback that supports the product development process also increase your efficiency.

  • What are the advantages of using after-sales service application?

    Managing service processes with an integrated and unified approach strengthens customer loyalty. Comwize after-sales service management software increases efficiency by standardizing processes.

  • What should be considered when using after-sales service application?

    Using cloud-based solutions in after-sales service management offers many advantages. These solutions eliminate the need for additional investment while providing fast management. They also establish uninterrupted communication between the center and authorized services and provide mobile access.

     

Shipment and Return Orders

  • Can I diversify the reasons for return?

    You can define as many return reasons as you want from the return reasons menu.

  • Can I see my product-based return orders?

    You can access your return order list based on product without filtering.

  • Can I define stages for my return orders?

    Aşama özelliğinden faydalanarak aşama tanımları gerçekleştirebilirsiniz.

Warehouse and Stock Management

  • Can I define separate warehouses for my branches?

    Şubeleriniz için farklı depo tanımları yaparak şube bazlı depo yönetebilirsiniz.

  • Can I set the product input and output types myself?

    Ürün giriş ve çıkış hareketlerinizi için dilediğiniz kadar tip tanımı yapabilirsiniz.

  • Can I get the value of the products I have?

    You can access the purchasing costs and sales prices for the products you have by using the stock value report.

Preliminary Accounting

  • What can I do with the pre-accounting application?

    With Comwize pre-accounting application, you can track your income and expenses, manage invoice transactions, monitor your bank accounts and make reconciliations.

  • What is pre-accounting application?

    With Comwize pre-accounting, you can track Customer Collections, Company Payments, Invoice Payments, General Expenses, Cash Movements, Bank Account Movements and Product Sales transactions simply, easily and quickly.

  • Is there a current stock limitation in the pre-accounting application?

    Comwize Pre-Accounting Program does not impose any restrictions on current and stock management. Businesses can create and manage an unlimited number of current accounts on the platform. Likewise, it offers unlimited product entry and detailed tracking for stock management.

Personnel and Human Resources

  • Can I create an organizational chart for my team?

    With Comwize, you can prepare an in-company organizational chart and define job descriptions.

  • What are the features of intranet application?

    With the intranet app, you can customize widgets such as hiring and firings, promotions, and birthdays. You can also use many other features such as road and weather conditions, articles, news, and currency rates.

  • What work can I do with personnel management software?

    With Personnel Management Software, you can keep records of company personnel information, such as training, expenses, performance, personal files and leave.

SEO and Modern Web Solution

  • Can specific SEO work be done for each page?

    SEO work can be carried out on categories, brands, products and pages added to content management. You can increase SEO performance by adding special titles, keywords and descriptions for these pages.

  • Is Comwize compatible with SEO infrastructure?

    Websites created by Comwize are 100% SEO compatible. This helps websites achieve better rankings in search engines.

  • Can I do 301 redirects?

    Comwize, 301 yönlendirmelerini verimli bir şekilde yönetmenize olanak tanır.

B2C Retail E-Commerce Portal

  • Can anyone become a member of our site?

    Direct membership registration is not accepted. You create your own membership records by collecting dealer application forms.

  • Can we create more than one user for a company?

    Yes. You can create separate membership records for company personnel.

  • Can we track users who log into the system?

    Yes. You can see which dealer logged in and when via the web members application.

Content Production and Management

  • Can I manage content on more than one of my websites?

    You can manage the content of multiple websites from within the Content app.

  • Can I archive my content without publishing it anywhere?

    You can archive your content within the intranet.

  • Can I comment on the content?

    You can turn comments on or off on any content you want.

Customer-Specific Mobile Application

  • Does my mobile app require internet?

    Since Comwize is a web-based application, an internet connection is required.

  • Will my mobile app work on all platforms?

    It works seamlessly on all mobile phones and tablets based on IOS and Android.

  • Are the website features the same as the mobile application features?

    You can use all the features on your website in the mobile application as well.

Website Template

  • Can I have a different design website?

    Size özel bir web sitesi yapabiliriz.

  • Will my website work on other platforms such as phones and tablets?

    Your website is designed to work seamlessly on all platforms.

  • Can we make changes such as logo and color on the website ourselves?

    You can change your logo from the web workshop application, and if you have CSS knowledge, you can make minor design changes yourself.

Communication Tools

  • Can I add activities to clients?

    You can create and list call and visit records for your customers. This allows you to track interactions and communications with customers so you can provide better customer service and manage your sales processes more effectively.

  • Can I prepare an offer?

    You can create quotes quickly and easily by saving templates that fit your company's specific needs. This allows you to standardize your quote creation process and increase efficiency.

  • Can I re-use my bulk SMS and bulk email lists?

    You can use your lists anytime, without any limitations.

Productivity Tools

  • What types of productivity tools are available?

    Tools are available in different categories such as task management, project management, time tracking, team collaboration, note taking, reminders, and reporting.

  • What tasks can be managed with productivity tools?

    Project planning, timeline creation, task assignment, progress tracking, collaboration and feedback processes can be managed with these tools.

  • How do productivity tools provide an advantage in business?

    These tools organize business processes, save time, improve communication and collaboration within the team, and enable more effective management of tasks.

Integrations

  • What are the features of integration applications?

    Integration with bank accounts, cargo and logistics, accounting and ERP, bank POS systems, online marketplaces, cloud services, mail services, SMS services, call center services are among the basic features.

  • Can I add timers to integration applications?

    You can add custom timers to all your integrations and specify a date and time range.

  • Can we see the transaction history of integration transactions?

    You can access transaction time, transaction duration and transaction status information in the relevant application.

Control Panel

  • What is a control panel and what does it do?

    The control panel is a centralized interface used to manage, monitor and change application and system settings.

  • Who can access the control panel?

    Usually, only the administrator or users with certain privileges can access the control panel.

  • What operations can be performed with the control panel?

    Operations such as user management, system settings, security controls, notification settings and application integrations can be performed.

Data Analysis and Reporting

  • What is reporting and how is it different from data analysis?

    Reporting is the presentation of analyzed data in a visual or written format. Data analysis is the process of examining data and making inferences, while reporting is the stage of sharing the results of these analyses.

  • Why is data analysis needed?

    Businesses need data analysis to support decision-making processes, evaluate performance, and conduct strategic planning.

  • How frequently should reporting be done?

    Reporting can be done daily, weekly, monthly or annually depending on the needs. In some cases, instant reports may be required for special projects.

Framework

  • What is Framework?

    A framework is a software framework that provides pre-written codes and tools to speed up the process of developing a particular application.

  • Do I have to use a framework?

    Using a framework is not mandatory, but it saves time and is useful for maintaining structure in advanced projects. Small projects can be developed without using a framework.

  • What are the advantages of using a framework?

    Frameworks provide speed, increase code reusability, offer ready-made solutions for issues such as security and performance, and provide developers with a regular structure.